When you transfer FIAT via EFT (electronic bank transfer) for us, it will be immediately credited to your account as soon as the amount has arrived on our account.
It takes about 2-72 hours, which usually depends on the time of the transaction, the status of the payee, the bank's opening hours and the amount involved. If your fund does not appear on your account after 72 hours, please open a Request ticket at our Support and attach the payment receipt to investigate the matter as soon as possible. It is possible that this may happen very rarely, but we will do our utmost to find a solution for your problem as soon as possible.
When you sign up for FIAT via EFT (electronic bank transfer), you will be immediately credited to your account as soon as the amount you have entered has arrived on your invoice.
We understand that it may be frustrating, but we will do our best to ensure that the process is done as quickly as possible, as it is in our interest as well that you trade as much as you can, but we have to proceed some security conditions.
In case any problem occours, we are only able to accept support tickets from the registered email address. If our Support receives a requests from an another email address, customer service can not interpret it and will be automatically deleted. So log in to our customer support portal or use your registered email address!