FAQ

How do I change my bank details?
To modify your bank details, please open an ticket here at BtcPremium Support. Please attach to it your new bank information in JPG or PDF. The updat...
Wed, 19 Dec, 2018 at 9:04 PM
My trading account is blocked, what can I do?
For safety reasons we keep the support portal and the trading platform in a completely separate environment. When signing in to the support portal, you c...
Mon, 4 Mar, 2019 at 4:26 PM
What are Whitelisted addresses
The withdrawal address whitelist is another security feature designed to make withdrawals safer. If the withdrawal whitelist function is turned on, your ...
Wed, 8 May, 2019 at 4:46 PM
Blocking withdrawals
To protect your funds during your absence, you can block withdrawal of your funds for a certain time. Please note that this action cannot be cancelled. With...
Wed, 8 May, 2019 at 5:41 PM
Recovery details
BtcPremium's cross chain recovery policy is that we will only attempt to recover deposits that exceed $5000 at the time of deposit, within 7 days of th...
Fri, 10 May, 2019 at 11:42 AM