When a bitcoin transaction occurs on the network, the transaction will be confirmed after "mining". This is a kind of signature that the transaction is valid. We require a minimal amount of network verification to credit the amount on your BtcPremium account.
It requires approx. 3 to 30 minutes, but it's depending on traffic congestion at the time of the transaction, the type of the coin and the number of the required confirmations.
Number of network confirmations
In case you inquire for a transaction at the Support, don't forget to mark your TXR ID as well.