FAQ

What is TXR?
When transferring funds to/from BtcPremium, a Transaction Request (TXR) is generated, a unique identifier in the Transaction Requests section of your acco...
Wed, 12 Dec, 2018 at 3:01 PM
What is a Voucher?
Authenticated users can also send cryptocurrencies within the platform.  Go to the Vouchers section on the left side of your account. https://btcpre...
Thu, 12 Mar, 2020 at 9:02 AM
How long does it take to process a crypto transfer?
Crypto withdrawals and deposits are automated. 100% of the cryptocurrency deposits arrives directly into our safely stored cold wallet. It never goes...
Wed, 12 Dec, 2018 at 3:02 PM
What is Network Confirmation?
When a bitcoin transaction occurs on the network, the transaction will be confirmed after "mining". This is a kind of signature that the tra...
Wed, 12 Dec, 2018 at 3:05 PM
When do you make batched transaction approvals?
For security reasons, customer support does not know the exact times. Successful transaction log files will only be received when they are ready. The...
Wed, 12 Dec, 2018 at 3:12 PM
How do I view my transaction history?
To view your transaction history: 1. Login to your BtcPremium account and go to  My Account . 2. Click on "Transactions" or click here.
Wed, 12 Dec, 2018 at 3:17 PM
How can I prove, that I made a coin transfer?
If you make a crypto transfer, you can check it's status in an independent "block-finder" with the recipient's address, such as https://...
Wed, 12 Dec, 2018 at 3:22 PM
What is blockchain.info and why does my withdrawal takes so long?
Blockchain confirmations are treated according to the bitcoin protocol. The average time for a transaction is about 10 minutes, but that depends on the n...
Wed, 12 Dec, 2018 at 3:27 PM