FAQ

Support opening hours
In the table, you can find the opening hours hours of our support, where we try to answer the requests on the same day. Occasionally we process the reque...
Fri, 21 Dec, 2018 at 12:11 PM
Why is the Support, the Blog, and the Platform on different domains?
We currently have 3 domains where BtcPremium provides its services. As the security of our users is the most important for us, we've completely separat...
Sat, 22 Dec, 2018 at 1:08 PM
Where do I find my Support ticket reference number?
Go to the Support Portal by clicking the Help menu on the BtcPremium Trading Platform or click here: Click on Tickets.   Yout ticket's re...
Sat, 22 Dec, 2018 at 1:33 PM