BtcPremium Helpdesk
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Knowledge base
General
How to
6
How to register/sign up
How to reset password
How to make a deposit
How to make a withdrawal
How do I delete my payment request?
View all 6
FAQ
2
Why is Bitcoin price different on BtcPremium like on other platforms?
What is FIAT money?
Affiliate system
1
How do we calculate affiliate comissions
Deposits and withdrawals
FAQ
8
What is TXR?
What is a Voucher?
How long does it take to process a crypto transfer?
What is Network Confirmation?
When do you make batched transaction approvals?
View all 8
Fees
1
Fees
FIAT
6
How to deposit FIAT money
How long does it take a FIAT deposit?
Why my FIAT payment isn't available yet?
Phases of our bank deposit process
How long does a FIAT withdrawal take?
View all 6
ETHER (ETH)
2
I can not see my ETH payment transfer on the blockchain
How do I send ETH to my Ledger Nano S?
Bitcoin (BTC)
2
What is my Bitcoin address?
How do I send Bitcoin?
Litecoin (LTC)
1
Sending Litecoin to Trezor troubleshooting
Bitcoin Cash (BCH)
1
Why can not I send Bitcoin Cash for CashAddr?
Trading
FAQ
6
What kind of pairs can I trade on BtcPremium?
How to set a buy limit order?
How to set a sell limit order?
How to delete an order?
What is a partially completed /filled order?
View all 6
Fees
1
Trading Fees
Order types
1
Order types
Wallets
FAQ
2
Is it safe to store my coins on the Platform?
Does BtcPremium support hardfork or air drop?
Hardware wallets
2
Ledger hardware wallet
Trezor wallet
Safety
FAQ
5
How do I change my bank details?
My trading account is blocked, what can I do?
What are Whitelisted addresses
Blocking withdrawals
Recovery details
2 FA authentication
2
I have a problem with setting up and using two-factor authentication, the error message is "invalid verification code".
How to enable 2 FA (2 factor authentication)?
Account verification
FAQ
2
Why do I need to verify my account?
How to verify my account?
Support Help
FAQ
3
Support opening hours
Why is the Support, the Blog, and the Platform on different domains?
Where do I find my Support ticket reference number?
How to use Support System
1
How to use Support Portal
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