BtcPremium Helpdesk

How to 6

• How to register/sign up
• How to reset password
• How to make a deposit
• How to make a withdrawal
• How do I delete my payment request?

View all 6

FAQ 2

• Why is Bitcoin price different on BtcPremium like on other platforms?
• What is FIAT money?

Affiliate system 1

• How do we calculate affiliate comissions

FAQ 8

• What is TXR?
• What is a Voucher?
• How long does it take to process a crypto transfer?
• What is Network Confirmation?
• When do you make batched transaction approvals?

View all 8

Fees 1

• Fees

FIAT 6

• How to deposit FIAT money
• How long does it take a FIAT deposit?
• Why my FIAT payment isn't available yet?
• Phases of our bank deposit process
• How long does a FIAT withdrawal take?

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ETHER (ETH) 2

• I can not see my ETH payment transfer on the blockchain
• How do I send ETH to my Ledger Nano S?

Bitcoin (BTC) 2

• What is my Bitcoin address?
• How do I send Bitcoin?

Litecoin (LTC) 1

• Sending Litecoin to Trezor troubleshooting

Bitcoin Cash (BCH) 1

• Why can not I send Bitcoin Cash for CashAddr?

FAQ 6

• What kind of pairs can I trade on BtcPremium?
• How to set a buy limit order?
• How to set a sell limit order?
• How to delete an order?
• What is a partially completed /filled order?

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Fees 1

• Trading Fees

Order types 1

• Order types

FAQ 2

• Is it safe to store my coins on the Platform?
• Does BtcPremium support hardfork or air drop?

Hardware wallets 2

• Ledger hardware wallet
• Trezor wallet

FAQ 5

• How do I change my bank details?
• My trading account is blocked, what can I do?
• What are Whitelisted addresses
• Blocking withdrawals
• Recovery details

2 FA authentication 2

• I have a problem with setting up and using two-factor authentication, the error message is "invalid verification code".
• How to enable 2 FA (2 factor authentication)?

FAQ 2

• Why do I need to verify my account?
• How to verify my account?

FAQ 3

• Support opening hours
• Why is the Support, the Blog, and the Platform on different domains?
• Where do I find my Support ticket reference number?

How to use Support System 1

• How to use Support Portal